All mainframe and kit models are retired. Accessories and support are still available. Learn more about the next generation FI-7000 FiberInspector Pro
White Paper: Fiber Contamination, Cleaning and Inspection. Introduction.
Gold Product Support
Gold Support for your FiberInspector Pro™ allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your FiberInspector Pro?
Repairs and loaner equipment - If your FiberInspector Pro should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your FiberInspector Pro and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your FiberInspector Pro and understand the results you are seeing.
Gold Lifetime BuyBack Guarantee - Buy the tools you need now knowing that Fluke Networks will buy it back when it’s time for a new one. Get 100% cash back within 30 days, 60% within 1 year, and 15% after a year for the life of your tester covered by Gold. (Full terms and conditions can be found at www.flukenetworks.com/GoldBuyBack.) (Currently not available within Asia)
Accessory Replacement - Some accessories are essential to your FiberInspector Pro. The normal warranty on accessories is 90 days, but parts and accessories that shipped with your tester will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.
Unlimited access to our Knowledge Base - You'll have an open door to valuable proprietary information we've gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions - Your membership qualifies you for members’ only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your FiberInspector Pro with Gold Support Services.